Terms and Conditions

Effective Date: 2024

These Terms and Conditions ("Terms") govern your use of the services provided by Cedarbrook Cleaning and Washing LLC ("we," "us," or "our"). By accessing our website or booking our services, you agree to these Terms. Please read them carefully.

1. Scope of Services

Service Description: We provide residential and commercial cleaning and washing services, including but not limited to power washing, soft washing, and surface cleaning.

Customization: Services may be customized based on the specific needs of each client as agreed upon in writing or as detailed in the booking confirmation.

2. Bookings and Payments

Booking Process: Bookings can be made via our website, phone, or email. A booking is considered confirmed once you receive a confirmation from us.

Deposit and Payment Terms: A non-refundable deposit of 50% of the total service fee is required at the time of booking. The remaining balance is due within 5 days after the completion of the service. Failure to pay the remaining balance on time may result in late fees or legal action.

Payment Methods: We accept credit cards, debit cards, and other payment methods as specified on our website. Payments are processed securely through our payment gateway.

3. Cancellations, Rescheduling, and Refunds

Cancellation Policy: Cancellations made more than 72 hours before the scheduled service will not incur any additional fees, but the deposit will be retained. Cancellations made within 24 of the scheduled service date will forfeit the deposit and may incur additional charges.

Rescheduling: If you need to reschedule, please contact us at least 24 hours before your scheduled service. We will work with you to find a suitable date and time for the rescheduled service. Failure to provide sufficient notice may result in additional fees.

No Refund Policy: All payments made for services are non-refundable. This includes deposits and final payments. If you are dissatisfied with the service provided, we encourage you to contact us within 48 hours of the service, and we will work to resolve the issue, which may include re-performing the service at no additional charge.

4. Customer Responsibilities

Access to Property: You must ensure that our team has access to the property at the scheduled time. Any delays caused by lack of access may result in additional charges. Pre-Service Preparation: The work area should be clear of personal items, furniture, and obstacles. We are not responsible for any damage to items that are not removed from the service area.

Utilities: You must provide access to necessary utilities, such as water and electricity, to complete the service.

5. Service Satisfaction and Complaints

Quality Assurance: We strive to deliver high-quality services. If you are not satisfied with the service, please contact us within 48 hours of service completion. We will work with you to resolve any issues, which may include re-performing the service. 

Complaints: Any complaints regarding the service must be reported within 48-72 hours of the service date. Complaints received after this period may not be considered.

6. Liability and Insurance

Limited Liability: While we take great care in providing our services, Cedarbrook Cleaning and Washing LLC is not liable for any incidental, indirect, or consequential damages arising from our services, except where such liability is mandated by law.

Property Damage: In the unlikely event of property damage caused by our team, you must notify us within 24 hours of service completion. We will assess the damage and work towards an appropriate resolution, which may include repairs or compensation.

Insurance Coverage: We carry general liability insurance to cover potential damages or injuries related to our services. Documentation of our insurance policy is available upon request.

7. Text Messaging

Communication Consent: By providing your phone number, you consent to receiving text messages related to your bookings, including reminders, confirmations, and updates. You may also receive promotional offers unless you opt-out.

Opt-Out: To stop receiving text messages, reply "STOP" to any message. Please note that opting out of service-related texts may affect our ability to communicate with you effectively.

8. Intellectual Property

Content Ownership: All content on our website, including text, graphics, logos, and images, is the property of Cedarbrook Cleaning and Washing LLC and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written consent.

9. Governing Law and Dispute Resolution

Governing Law: These Terms are governed by the laws of the State of Michigan, without regard to its conflict of laws principles.

Dispute Resolution: Any disputes arising from these Terms or our services will be resolved through binding arbitration in Detroit, Michigan, in accordance with the rules of the American Arbitration Association. You agree to waive the right to participate in a class action lawsuit.

10. Amendments

Updates to Terms: We may update these Terms from time to time to reflect changes in our business practices or legal obligations. The updated Terms will be posted on our website with the effective date, and continued use of our services constitutes acceptance of the updated Terms.

11. Contact Information

Inquiries: If you have any questions or concerns about these Terms

Email: [email protected]

Phone: (248)594-6677

Mailing Address: 29203 Plymouth Rd, Livonia, MI, 48150